COVER STORY

Redefining Customer Excellence as the Standard

Rohit Khanna, Chief Customer Officer at Smarsh, is a leader deeply committed to elevating customer satisfaction and ensuring businesses achieve their best outcomes. With a career spanning over two decades in technology security and...

FEATURED LEADERS

Redefining Customer Success in Healthcare by Blending Innovation and Collaboration

Brad joined PartsSource in May 2024, stepping into the role of Chief Customer Officer. His path into the healthcare sector, however, was paved long before this leadership position. Growing up as the son of a physician, he was immersed...

Transforming Customer Success Through Strategic Innovation and Human-Centered Technology

Jasmine Lombardi’s leadership story is one shaped by more than 30 years of diverse experience across industries like insurance, finance, clinical trials, robotics, and beyond. From managing global product operations to driving customer success in cutting-edge automation, her path...

OPINIONS

The Power of Diversity in Shaping the Future of AI: Why Frontline Workers’ Perspectives Matter

Janet is an MBA-qualified Strategic Partnerships expert and best-selling author. She is a three-time founder, including a successful time management Amazon business. Through her work, Janet is dedicated to helping people, particularly unpaid caregivers, reclaim their time and improve...

The Art of Leadership Communication: Leveraging AI Technology with Human Intelligence for Impact

Genelle Aldred is a Communications and Media Advisor to C-suite clients. As a broadcaster, she has worked as a journalist, newsreader, and commentator for the BBC, ITV, ITN and Sky News. She is also a sought-after keynote speaker, podcast...

How Tech Can Turbo-Charge Your CX: People, Planet, Purpose

Jack Kelly is the CEO of Office Ready Tech (ORT), a leading provider of workplace technology solutions for the commercial real estate market. With expertise in operations and designing purpose-driven tech stacks – ranging from access control and connectivity...

INTERVIEW

Navigating Organizational Integrity: The Crucial Role of Internal Audit

Norman Marks, CPA, CRMA is a retired senior executive. He works with individuals and organizations around the world, advising them on risk management, internal audit, corporate governance, enterprise performance, and the value of information. Norman was the chief audit...